Commonly Asked Questions
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Need assistance? Check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.
What is your return policy?
Our return policy extends for 14 days following your purchase. If 14 days have passed since your purchase, we regret that we won't be able to issue a refund or exchange. To qualify for a return, the item must be unused and in its original condition and packaging. To initiate a return, please send us an email at Kaliberdesignz@gmail.com.
Do you offer gift cards?
We sure do! These can be used on any of our handmade jewlery.
https://kaliberdeisgn.wixsite.com/website/gift-card
What are the payment options?
We accept secure Visa transactions through our website as the standard payment method. It's the safest and most convenient way for you to pay, and it helps us keep track of your order. If any payment issues arise, we'll contact you promptly via email. We also are now proud to say we offer the seamless after pay experience with our products!
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Return or replace policy?
We like to put our name to quality if you are not 100% happy with our product send an email to kaliberdesignz@gmail.com and we will be in touch. With a suitable solution
Are all of your products hand made ?
Yes! All of our rings, earrings and cufflinks are individually designed and made here in New Zealand.
Due to the nature of the resins we work with no product will ever be exactly the same.
Do I have to know what bullet I want used ?
Not at all. If you don't know the exact shell you want used we are more than happy to choose one for you based off size - just get in touch.
What happens if my order is not in stock?
We usually take 3-4 days to make an order from scratch. This does not include the shipping time. If an order needs to be made an email will be sent advising a delay.